Shipping Policy
Welcome to HolySheet! We strive to deliver your orders quickly and reliably. Please review our shipping policy below to understand our delivery timelines, rates, and procedures.
1. Shipping Options & Delivery Timelines
We offer standard and express shipping options at checkout depending on your location and urgency:
|
Shipping Option |
Delivery Timeline |
Additional Fee |
Coverage |
|---|---|---|---|
|
Instant / Express Shipping |
24 – 48 Hours |
Additional charge applied at checkout |
Available for select pin codes / metro locations |
|
Standard Shipping |
3 – 5 Days |
Flat rate / Free above threshold |
Serviceable across all serviceable pin codes |
Note: Delivery timelines are calculated from the time your order is dispatched. Dispatches do not occur on Sundays and public holidays.
2. Shipping Charges & Priority Rates
- Instant Shipping: Instant / Priority shipping attracts an additional expedited shipping fee, which is calculated based on your pin code and displayed directly at checkout before payment.
- Standard Shipping: Standard delivery charges (or free shipping offers, if applicable) are calculated based on cart value and destination at checkout.
3. Order Tracking
Once your order is dispatched, you will receive an email and/or SMS containing your tracking number and a link to trace your shipment in real time.
You can also track your order status directly on our store using your Order ID and Phone Number / Email.
4. Delivery Delays
While we make every effort to meet our express (24–48 hours) and standard (3–5 days) timelines, unforeseen circumstances such as severe weather, local disruptions, high holiday volumes, or courier operational issues may occasionally cause unexpected delays.
If your Instant Shipping order experiences an unexpected delay on our end, please reach out to our support team right away.
5. Damaged or Tampered Packages
Because tissue and hygiene products require strict quality standards, every order is inspected and sealed prior to dispatch. If your package arrives damaged, unsealed, or tampered with:
- Capture clear photos or a short video of the outer box and products.
- Notify our support team within 48 hours of delivery.
- We will inspect the issue and dispatch a replacement or issue a resolution promptly.
6. Contact Us
Questions about the Terms of Service should be sent to us at contact@holysheet.in.
Our contact information is posted below:
Flying Industries
contact@holysheet.in
B4/1&2 Meerut Road Industrial Area, Ghaziabad, Uttar Pradesh 201002
+919911128885
Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST